Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–5 business days after purchase. During high-volume releases, launches, or holidays, processing times may be extended.
Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information.
Domestic Shipping (United States)
Domestic orders are shipped via USPS.
Estimated delivery times:
- Standard Shipping: 5–8 business days
- Express Shipping: 3–5 business days
Delivery times are estimates and are not guaranteed.
International Shipping
International shipping is available to select countries.
International customers are responsible for any customs fees, duties, taxes, or import charges imposed by their country. JACK is not responsible for delays caused by customs processing.
International shipping times may vary depending on destination and carrier conditions.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping and billing information is entered correctly at checkout.
JACK is not responsible for packages delivered to incorrectly entered addresses.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, JACK is not responsible for lost or stolen packages.
If you experience an issue with delivery, please contact the shipping carrier directly.
Delays
Shipping delays may occur due to:
- weather
- carrier issues
- customs processing
- high order volume
- holidays
JACK is not responsible for shipping carrier delays once packages are in transit.
Order Changes & Cancellations
Orders cannot be changed or canceled once they have been placed.
Please review all order details carefully before completing checkout.
Returns & Exchanges
All sales are final unless an item arrives damaged or incorrect.
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at: hoodmacjack@gmail.com